Terms of Service

4.1 Scheduling

Appointments can be booked online at gmobilegrooming.com/book or by calling us at 562-340-2664. Appointments are subject to availability and are not confirmed until you receive a confirmation from us.

4.2 Arrival Window

We provide estimated arrival times. Due to the nature of mobile services and factors such as traffic and prior appointment duration, arrival times may vary slightly. We will make every reasonable effort to arrive within the scheduled window and will notify you of any significant delays.

4.3 Client Responsibility at Time of Service

You or a responsible adult (18 years or older) must be present at the time of service. Your pet must be accessible and ready when we arrive. If we are unable to access your pet or no one is present, the appointment may be considered a no-show and cancellation fees may apply.

4.4 Pets Must Be on Leash or Contained

For safety, all pets must be leashed or contained when our groomer arrives. We are not responsible for any pet that escapes or runs off during the handoff.

5.1 Cancellation by Client

We ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of $45.

5.2 No-Show Policy

If you are not present at the time of your scheduled appointment and we are unable to reach you, the appointment will be considered a no-show. No-show appointments may be charged a fee and may affect your ability to book future appointments.

5.3 Cancellation by GMG

In rare circumstances, G Mobile Grooming may need to cancel or reschedule an appointment due to vehicle issues, groomer illness, extreme weather, or other unforeseen events. In such cases, we will notify you as soon as possible and work to reschedule at your earliest convenience.

6.1 Payment Terms

Payment is due at the time of service unless otherwise agreed upon in writing. We accept major credit cards, debit cards, and other payment methods as indicated at the time of booking.

6.2 Pricing

All pricing is provided at the time of booking and may vary based on pet size, breed, coat condition, temperament, and the specific services requested. Additional fees may apply for:

• Severely matted coats requiring extra de-matting time
• Large or extra-large dog breeds
• Pets requiring additional handling due to aggressive behavior
• Flea or tick infestations discovered at the time of service

We will always communicate any additional charges before proceeding with extra services.

6.3 Gratuity

Gratuity is not included in our service pricing but is always appreciated by our groomers.

7.1 Health Disclosure

By booking an appointment, you confirm that your pet is in generally good health and up to date on vaccinations as required by local law. You agree to inform us of any known medical conditions, injuries, skin conditions, allergies, behavioral issues, or history of aggression prior to or at the time of service.

7.2 Senior Pets & Pets with Medical Conditions

G Mobile Grooming welcomes senior dogs and pets with medical conditions. However, grooming can sometimes be physically demanding for older or medically compromised pets. We take every precaution to ensure your pet's comfort and safety. By booking a senior or medically fragile pet, you acknowledge the inherent risks and agree that GMG is not liable for stress-related conditions that may arise during grooming.

7.3 Matted Coats

Severely matted fur can cause skin irritation, pain, and health issues. In cases of severe matting, the safest option may be to shave the coat short. We will inform you of our recommendation, and by proceeding, you authorize us to take the action most appropriate for your pet's wellbeing. De-matting fees may apply.

7.4 Aggressive or Difficult Pets

We are experienced in working with pets that exhibit anxious or aggressive behavior. However, if at any point our groomer determines that continuing the service poses a risk to the pet or the groomer, we reserve the right to stop the groom. In such cases, a partial or full service fee may still apply.

7.5 Veterinary Emergencies

In the unlikely event that your pet experiences a medical emergency during grooming, we will attempt to contact you immediately. If we are unable to reach you, we reserve the right to seek emergency veterinary care on your behalf. You agree to be responsible for any resulting veterinary costs.

7.6 Flea & Tick Policy

If fleas or ticks are discovered on your pet at the time of service, we reserve the right to apply a flea treatment bath (at an additional charge) or decline to continue the service to prevent infestation of our grooming van. We will notify you before proceeding.

8.1 General Limitation

G Mobile Grooming takes every precaution to ensure the safety and wellbeing of your pet. However, grooming does involve inherent risks. To the fullest extent permitted by applicable law, GMG shall not be liable for any injury, illness, death, loss, or damage to your pet arising from grooming services, except in cases of gross negligence or willful misconduct on our part.

8.2 Pre-Existing Conditions

We are not responsible for the aggravation of any pre-existing medical condition, skin condition, or injury that was not disclosed to us prior to service.

8.3 Property Damage

We are not responsible for any damage to your property arising from normal grooming operations. Please ensure our grooming van has safe and clear access to your driveway or service location.

8.4 Maximum Liability

In any event, our maximum liability to you shall not exceed the total amount paid by you for the specific grooming service in question.