Privacy Policy

1. INFORMATION WE COLLECT

When you interact with G Mobile Grooming — whether through our website, by phone, or in person — we may collect the following types of information:

• Personal Identification: Your name, email address, phone number, and home or service address (so we can come to you).
• Pet Information: Your pet's name, breed, age, size, coat type, temperament, and any medical conditions or special needs relevant to grooming.
• Booking & Payment Details: Appointment preferences, service selections, and payment information processed securely through our booking platform.
• Communications: Messages, inquiries, or feedback you send us via email, phone, or our website contact form.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools.

2. HOW WE USE YOUR INFORMATION

We use the information we collect solely to provide and improve our mobile grooming services. Specifically, we use your data to:

• Schedule, confirm, and manage your grooming appointments.
• Tailor our grooming services to your pet's specific breed, age, coat, and health needs.
• Process payments and send booking confirmations and reminders.
• Respond to your questions, requests, and feedback promptly.
• Send service updates, promotions, or grooming tips — only with your consent.
• Improve our website experience and understand how visitors use our services.
• Comply with applicable legal and regulatory obligations.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies — small text files stored on your device — to improve functionality and analyze site traffic. These may include:

• Essential Cookies: Required for the website and booking system to function properly.
• Analytics Cookies: Help us understand how visitors navigate our site so we can improve it.
• Marketing Cookies: Used to present relevant promotions if you have opted in to communications.

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect certain website features.

4. SHARING OF INFORMATION

G Mobile Grooming does not sell or share your personal information with unrelated third parties. We may share limited information only in the following circumstances:

• Service Providers: Trusted third-party platforms that help us operate our business (e.g., our online booking system, payment processor, or email communications platform). These providers are contractually required to keep your information secure and use it only for the services they provide to us.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the unlikely event of a business sale or merger, your information may be transferred as part of that transaction, and we will notify you accordingly.

5. DATA SECURITY

We take the protection of your personal information seriously. G Mobile Grooming implements reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

Payment information is processed through our secure booking platform and is never stored directly on our servers. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Client and pet records are kept to support ongoing grooming services and service history. You may request deletion of your data at any time (see Section 8).

7. CHILDREN'S PRIVACY

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

8. YOUR RIGHTS & CHOICES

As a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we have collected about you.
• Request deletion of your personal information.
• Opt out of any sale of your personal information (we do not sell your data).
• Non-discrimination — we will not treat you differently for exercising your privacy rights.

To exercise any of these rights, please contact us using the details in Section 10. We will respond to verified requests within 45 days.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites such as our Google Business profile or Facebook page. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us directly: